Laptop's on its way to the Dr already.

I mentioned in passing last week that I tried to subscribe to Norton's anti-virus program since my free trial period was expiring. I have been very happy with this anti-virus software and so I decided to keep with it.

And, I bought the upgraded version- online. Then I downloaded it, just as instructed and ran the setup program after that. Everything looked good. It extracted a bunch of files, made me agree to the EULA, began a system scan and then got tired and quit. My previous version of Norton was partially removed and the new version was just previously installed...

Re-running the setup doesn't work. Trying to remove the programs through Window's Control Panel doesn't work. Searching the Norton website for a removal tool that my friendly CompUSA techie told me was available, didn't work.

I can't stand haing my 'puter unprotected and my $50 worth of software stuck in limbo. SO we're on our way to visit the CompUSA techies to see if they can get everything aligned as it is supposed to be.

I sure hope I can bring it back with me tonight...